CAREER
Career
The Macau Tower Convention & Entertainment Centre is a wholly-owned property of Sociedade de Turismo e Diversoes de Macau,S.A.R.L. (STDM) managed and operated by Shun Tak Holdings Limited.
Our success relies on the dedication, effort and team-spirit of our staff. We therefore strive to create a harmonious, safe and suitable working environment and positions to our staff for the development of their skills and capabilities.
Responsibilities
• Developing and implementing a strategic plan that aligns with the organization’s mission and goals, and ensures that the organization is well-positioned to achieve its objectives;
• Overseeing the organization’s finances, including budgeting, forecasting, and financial reporting;
• Ensuring that the organization is operating within its budget and that financial resources are being used effectively and efficiently;
• Staff management: recruitment, hiring and managing staff, ensuring that they have the skills and resources they need to be successful, and providing regular feedback and coaching to help them grow and develop;
• Building and maintaining strong relationships with the organization’s board of directors, ensuring that they are well-informed about the organization’s activities and progress, and working closely with them to provide governance and oversight.
Requirements
• Bachelor or master’s degree in relevant field such as business administration, non-profit management, or event management;
• Minimum 5-10 years of experience in a leadership role in a non-profit organization;
• Strong financial management skills, including budgeting, forecasting and financial;
• Strong leadership skills, including the ability to motivate and inspire staff;
• Excellent communication skills, both of written and verbal, and the ability to effectively communicate the organization’s mission, goals, and activities to a wide range of audiences.
Responsibilities
• Work directly with confirmed event guests/organizers and achieve defined objectives & financial targets of the event, including identifying event growth opportunities;
• Responsible for overall event profitability with good understanding of profit margins and expenses;
• To capture intricate event details and requirements in a clear, concise and effective manner that meet or exceed clients’ expectation;
• Responsible for balancing client needs with the achievability of event logistics and venue standards;
• Responsible for problem solving and resolve conflict among fulfillment teams, clients, suppliers, etc.;
• Ensure client deadlines are communicated and met including but not limited to payment schedules, event details and final guaranteed attendance;
• Ensure event planning guidelines and safety regulations are communicated in advance of the event;
• Communicate with the sales and business development team to ensure all pertinent event information is seamlessly transitioned;
• Performs other duties as assigned to meet business needs.
Requirements
• Bachelor degree in Business, Hotel, Tourism or Events Management;
• At least 3 years’ experience in event management in a large-scale convention venue or similar;
• Strong verbal and written communication skills to deal with different audiences and both of internal and external stakeholders;
• Strong problem-solving skills, ability to effectively manage multiple tasks simultaneously, function well under pressure, delegate effectively, ability to remain positive and constructive under stress;
• Good at computer skills and software, including Microsoft Word and Excel; Sales Force knowledge a plus;
• Fluent in written and spoken English, Cantonese and Mandarin.
Responsibilities
• Provide travel information and recommend on famous travel spots to the tourists;
• Reconfirm the travel agency faxes at T1 Ticketing counter;
• Promote and upsell AJ and F&B packages to guests;
• Assist foreign travelers to take suitable transportation to their destinations;
• To answer hotlines and any inquiry from public on the phone;
• Greet and escort VIPs and business groups for site inspection of the Tower;
• Assist to hold lift or to escort VIP guests when required;
• Try to solve the guest complaints or report to Senior Guest Services Supervisor for assistance.
Requirements
• Bachelor Degree or above;
• 1 year relevant experience preferable;
• Fluent in spoken English, Cantonese & Mandarin;
• Shift duty required.
Responsibilities
• Ensure the safety and well-being of all personnel and property; develop, implement and update safety policy and emergency handling procedure;
• Oversee food safety and hygiene standards in all outlets;
• Provide training in fire prevention, fire drills, fire extinguishers, food safety and occupational health, etc.;
• Conduct risk assessments and safety audits to identify hazards; investigate incident and provide report and recommendations on preventive and improvement measures;
• Provide reports, maintain accurate records and documentation related to safety activities, inspections and training sessions;
• Stay updated on safety trends and regulations, recommending improvement;
• Comply with Group’s ESG objectives;
• Administer contracts related to safety services and maintenance;
• Ensure compliance with safety codes in construction, renovation projects and laws in Macau;
• Regularly communicate safety matters to management and collaborate with department heads to promote safety and health issues within Macau Tower;
• Coordinate with local officials concerning fire, safety and food hygiene issues;
• Serve as part of the Emergency Response Team during typhoons and emergencies.
Requirements
• Bachelor’s degree in Fire Safety Management or Food Hygiene Management;
• Relevant professional qualifications are a plus;
• 3-5 years of experience in fire safety or food hygiene management;
• Ability to respond to emergencies;
• Good understanding of safety and food hygiene rules and standards;
• Knowledge of fire safety equipment and systems;
• Skill in conducting risk assessments and creating safety plans;
• Familiarity with fire safety software and tools.
Responsibilities
• To liaise with local government, agencies and key players for Global Tourism Economy Forum (GTEF) or other Global Tourism Economy Research Centre (GTERC) initiatives related matters;
• To maintain beneficial relationships between governments and industry stakeholders;
• To assist in the tourism research project in collaboration with GTERC partners;
• To develop GTERC training programs with international and local institutes;
• To prepare official documents, writing letters and invitations in both English & Chinese;
• To assist in editing proposal, event program and sponsorship materials for internal and external use;
• To assist and follow up the logistics, manpower and necessary procedure for the event;
• To develop and manage GTERC databases and filing system.
Requirements
• Bachelor degree in Business, Communications, Tourism & Hospitality or related disciplines;
• Minimum 5 years work experience preferably in PR and event operations;
• A good team player with strong communication and interpersonal skills;
• Willing to embrace change and flexibility around changing circumstances;
• Patient to work under pressure and have strong multi-tasking ability;
• Excellent in written and spoken English, Cantonese and Mandarin;
• Hands-on knowledge in MS Office, including Excel, PowerPoint and Chinese typing;
• Candidates with less experience will be considered as Assistant Manager.
We offer long-term career prospects and competitive remuneration packages to the right candidates. Please apply in confidence with your detailed resume stating your current and expected salary to:
HUMAM RESOURCES DEPARTMENT
Mail: Macau Tower Convention & Entertainment Centre, Group Human Resources Department, Largo da Torre de Macau, Macau
Tel : (853) 2896 8963
Email : recruitmacau@shuntakgroup.com
Notes:
- Please quote Reference Number
- All applications received will be used exclusively for employment purpose only.